TO ACCELERATE YOUR DIGITAL EXPERIENCE JOURNEY
Our matrix clarifies the digital journey
Using our 6 layers matrix will help you develop a clear view on how to organize your customer and employee journey and what kind of analysis should be performed to measure your innovation. The purpose is to have a clear journey to improve your digital capabilities, meet your customers expectations, digitalize your operations and create great experiences.
A step by step process
Our methodology includes 5 key steps to build customer and employee centric organizations.
The principle of our approach is to think in a new box to co-create around the best solution while using a user/customer centric approach.
Design your digital experience journey
1. TREND WATCHING
Understand, anticipate and innovate around your industry customer expectations.
Insights and ideas by looking for digital global innovations.
Our experts will dive into a active online database containing hundreds of trends and thousand digital innovations cases. We will create insights on how to take advantage of digital and business model innovation in your field.
Identification of key digital trends impacting your organization (Societal, cultural, regulatory, technology & socioeconomic trends)
Identification of substitute products and services, new entrants (disintermediation), competition and stakeholders
Personas & On-line Audience Analysis
Understand your key audiences, their journey and what they expect
Understand the Business Model of your organization.
Our Design Thinking Driven Methodology to Realize Your Technological Innovations
Our workshops helps organizations design a clear view on how to take advantage of digital technologies and direct them towards the innovations they need to focus on. We also provide a consistent approach to measure and organize your journey towards digital transformation.
Part 1 : Business Model Workshop
Analysis of key digital trends impacting your business model. Ideation for new business models and innovative solutions.
Part 2 : Ideation & Co-innovation
Identification of technological opportunities, substitute products and services, disintermediation…: .
– Identification of the current process and issues
– Ideation for new business model & digital innovations
– process analysis, data mapping, customer journey analysis
Part 3 : Defining a first transformative vision or Proof of Concept
Expressing your vision and defining a strategy to reach it. We will keep the vision specific enough to give your employees a clear direction, while giving them the flexibility to innovate and co-create on a first proof of concept.
3. MATURITY AUDIT & MONITORING (optional)
Measurement of your organization’s Digital Maturity based on 2 key axis : Digital Capacity and Leadership Capacity
Knowing where you stand on your digital journey
Our maturity audit will give you a score on your digital capabilities and will identify the gaps and opportunities you need to organize your journey towards digital innovation. We will also ensure a continuous measurement of the evolution of your digitalization.
Identification of people, their skillsets, their enthusiasm to change, your leadership. roles and responsibilities, project governance, resource allocation and methodologies.
Analysis of your digital assets (platforms), your products & services and all the touchpoints between your organization and your customers/users.
Understand how you make strategic decisions based on solid data and advanced analytics.
4. DIGITAL INNOVATION ROADMAP
Prototyping and validation of your technological innovations
Development of your innovation Roadmap
Validate the assumptions on:
- The whole or part of the process
- Personae’s needs & pains
- One or more “solutions” (or technologies)
- Maximize value with an iterative lean & agile approach
Identification of all the digital opportunities that will support your strategic goals.
Analysis of your digital opportunities and all the touchpoints between your organization and your customers/users.
Building an actionable roadmap based upon prioritization, evaluation, dependencies, people, their skillsets, their enthusiasm to change, budgets, and strategic impact.
5. PROJECT MANAGEMENT & DEPLOYMENT
Management of your day-to-day projects activities: tracking progress, stakeholder reporting, managing change and people to ensure a smooth transformation.
Full project management lifecycle.
Our agile approach, will help you plan your projects, manage new and evolving user requirements. Our experts know how to successfully plan, run and control digital innovations.
We can also manage your day-to-day projects activities: tracking progress, stakeholder reporting, managing change and people to ensure a smooth digitalization.
Select the solution that fits best your level of project management maturity and support your current processes.
Project Management Methodology Implementation
Improving project management or digital production by putting new methodologies at your service (Agile, Lean & Dev Ops).
Digital Innovation Portfolio Management
Screen and align your digital innovations with your strategic objectives.